Process optimisation focuses on refining workflows to enhance efficiency, quality, or customer satisfaction. This involves mapping current processes, identifying bottlenecks, and implementing automation or lean methodologies. Key risks include underestimating complexity, disrupting day-to-day operations, and resistance from staff. Solutions include phased rollouts, employee training, and ongoing process monitoring. Amazon, for example, constantly improves warehouse and logistics processes by integrating robotics and AI. Regular process optimisation is a pivotal part of Amazon’s business. They manage risks by piloting technologies at smaller locations before widespread implementation, ensuring minimal disruption during large-scale rollouts.
Designing an efficient process catalogue is crucial to the success of any organisation, from startups to large enterprises. Process catalogues, which detail a business’s core… Read More »Flat or multi-level process catalogue?