Performance improvement aims to optimise the efficiency and effectiveness of a company’s operations. Activities include identifying performance gaps, setting KPIs, and implementing training programmes or new technologies. Key risks are resistance to change, inadequate resource allocation, and unrealistic targets. Solutions involve engaging employees, offering incentives, and ensuring continuous monitoring. McDonald’s, for instance, initiated a performance improvement strategy focused on speed and customer service, which involved revamping its supply chain and retraining staff. They mitigated the transformation risks by consistently measuring progress and making data-driven adjustments.
As managing consultants focused on designing and implementing transformation programmes, we understand the importance of using powerful risk management systems.A centralised governance function is critical… Read More »The management of risks and issues impacts business resilience